All orders are processed within 3–10 business days and shipped the following day. Estimated delivery to the United Kingdom and Europe is 7–14 business days. Please note that in exceptional cases, delays may occur due to customs or logistical factors beyond our control. Once your order has been dispatched, you will receive a tracking number to follow your delivery in real time.

Yes — we offer free shipping on all orders, with no minimum purchase required.

We accept returns within 14 days of receiving your order, provided the item is in its original condition with all components and packaging. To initiate a return, please contact us at info@ashmorelane.com with your order number, reason for return, and photos if applicable. Return shipping costs are the responsibility of the customer.

You can reach us at info@ashmorelane.com. Our team is available Monday to Friday, 9:00 – 18:00, and we aim to respond to all enquiries within 24 to 48 business hours.